Okay in less you live under a rock or don't follow phones (in that case why are you here and we can't be friends) you know the OnePlus 6T is here. TMobile is the first and only carrier to have this new device in the USA. They are offering it at a great deal. Trade in a qualifying device and get $300.00 off in the form of bill credits. That's over half off. Great deal right? So I ordered one. After all I have a couple phones laying around I can use. So I ordered it on day one, I mean the first day it was available which was 11/1. Now I've been a good customer with no late payments or anything. So I don't have to put money down, just pay the sales tax. Okay now TMobile doesn't take that money until the phone ships. That's the way it has always been in the 5+ years I've been with them. So I was happy to see the money taken it that very day. But then the next day came and went with no shipping notice. So I called and was sent to the Philippines as it was after normal hours. No big deal I knew that was going to happen. They had no idea why it didn't ship, but confirmed that they never take the money until it ships. So I asked what color it was as that question never was answered when I was ordering the phone. He informed me that in less I specify it will be the default color "midnight black" well that's cool because that's the color I wanted.
So here it is day 5, I'm watching YouTube videos on the device and I'm hearing that TMobile only has one color "mirror black" so since the phone hasn't shipped and I now have no clue what color I'm getting I decide to call once again. I'm on the phone for 30 minutes with a very kind lady who is doing her damnedest to get me answers. But for the 2 questions I had she got nothing. I actually felt bad for her as she was doing everything under her power to get me something. Finally she ran out of ideas and options. I thanked her and went on with my day.
Ten to twenty minutes later I get a notification that my phone has shipped 😦. So I decided to hit Twitter in my new account (I'll post my Twitter info at the end) so TMobile help replied to my post. Wanting to know more. So for the next hour or so we are twitting back and forth. After all that I am getting the phone tomorrow instead of today and I'm getting the color I didn't want. So this is a major fail on TMobile. Now would I have ordered the phone knowing it was only in mirror black?.. Probably. But I wouldn't it ordered it knowing it was going to be the wrong color and wasn' t going to ship the next day. I would if waited to see if another color option was coming out. And now I see there is a purple thunder color....
My phone whore Twitter account is @ducken16
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